SSAs are usually defined by several fixed schedules to compensate for risks. These delays are called insurance windows. Typically, these windows match your billing cycle because these agreements set out your refund policy. SLOs describe, usually in measurable terms, benchmarks or objectives set by the parties concerned regarding the services provided by a supplier to a customer within a specified period of time. For example, if used as a call center metric, an SLO might be for the service provider`s agents to answer 80% of incoming calls within a minute. What exactly is SRE and what about DevOps? This contribution helps answer questions and reduce friction between communities. .