13.1 From Zuora. Zuora will defend Customer, its affiliates, officers, directors and employees from and against any claim made by a third party based on the claim that use of the Service in accordance with this Agreement and applicable order forms constitutes copyright in a country or patent of the United States, a member state of the European Union, wounded. Canada or Australia (collectively, the “Claims”). Zuora will also indemnify Customer and its affiliates, officers, directors and employees by paying all damages, costs and expenses (including reasonable attorneys` fees and expenses) awarded by a court of competent jurisdiction in a final judgment not appealable or in a settlement agreement agreed in writing by Zuora pursuing such claims. h. Contact Zuora about your privacy when using the security@zuora.com Subscription Service. If you do not agree to any changes to the Terms of Use, you must notify us in writing within thirty (30) days of the change. If you provide us with this notice, your subscription will continue to be subject to the Terms of Use prior to the change for the remainder of your current period. After renewal, the terms of use we post on our website will apply.

To create a subscription, use the subscribe() call. This Agreement shall be governed by the federal laws of the United States and the laws of the State of California, without regard to its conflict of laws rules, and any dispute, action, claim or cause of action arising out of or in connection with this Agreement or any non-production service shall be subject to the exclusive jurisdiction of the state and federal courts located in Santa Clara. California, USA Except in the event of an acquisition, merger or other change of control, neither party will assign or transfer any rights or obligations under this Agreement without the prior written consent of the other party whose consent is not unreasonably withheld. This Agreement may only be amended if the authorized representatives of both parties have agreed in writing. Failure to enforce any provision of this Agreement shall not constitute a waiver of this Agreement or any other provision. Any waiver to be effective must be signed by an authorized employee of both parties. If any provision of this Agreement is held to be illegal, invalid or unenforceable, that provision shall be deemed modified to achieve effective economic effect as provided for in the original provision and shall not affect the legality, validity and enforceability of the remaining provisions of this Agreement. Any legal advice (para. B breach or alleged termination of this Agreement or any Order Document) that is to be provided under this Agreement must be provided in writing (a) in person, (b) by a nationally recognized overnight delivery service, or (c) by registered mail in the United States to the other party at the address specified in the applicable Order Document, or otherwise in writing to the other party. All other communications from you to Zuora may be made by email to notices@zuora.com, and Zuora may email them to your contact as set out in the order document.

A suite of features to streamline the revenue recognition management process for basic subscription pricing models. “Service” means (i) the SaaS service® to ® to manage subscription relationships accessible through www.zuora.com and/or any other website or IP address provided by Zuora and as further described at knowledgecenter.zuora.com?cid=EDI-0001; and/or (ii) the RevPro Revenue Management Automation Service® accessible through www.zuora.com and/or other website or IP address provided by Zuora and as further described in knowledgecenter.zuora.com/Zuora_RevPro/Zuora_RevPro_Overview, one or both that Zuora will provide to Customer as part of an order form under this Agreement. . . .